Our Operations Team's focus is to take care of our client queries. As a AIM Chemicals & Ingredients customer, you are assigned a single-point-of-contact Regional Customer Service Coordinator for all your ordering needs. Serving as the hub between our customers and our Sales and Purchasing Teams, each dedicated representative gets to know you and your business, to effectively handle all your requests and requirements. The customer service coordinator will perform the following roles
In addition to our focus on the customer service side of our business AIM Chemicals & Ingredients Logistics Team maintains efficient & timely delivery of the materials to all our customers through our various stock points. A consistent review of inventory positions of all the chemicals is done by the team to ensure that there is no gap / shortage of the material at our end; which enables our customers to maintain minimum inventories at their units.
This level of interaction; behind-the-scenes opens possibilities for improved value and stronger relationships with our customers. To summarize, AIM Chemicals & Ingredients motto is "SERVICE TO CUSTOMER"